Refund policy

Right of revocation

Many data processing operations are only possible with your express consent. If the processing of your data is based on your consent, you have the right to revoke your consent to the processing of data at any time with effect for the future in accordance with Article 7 (3) DSGVO. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation. Storage of data for billing and accounting purposes remains unaffected by a revocation.

Right to information

In accordance with Art. 15 DSGVO, you have the right to request confirmation from us as to whether we are processing personal data relating to you. If such processing exists, you have the right to obtain information about your personal data processed by us, the purposes of processing, the categories of personal data processed, the recipients or categories of recipients to whom your data have been or will be disclosed, the planned storage period or the criteria for determining the storage period, the existence of a right to rectification, erasure, restriction of processing, objection to processing, complaint to a supervisory authority, the origin of your data if it has not been collected from you by us, the existence of automated decision-making, including profiling, and, if applicable, meaningful information about the logic involved and the scope and intended effects of such processing that concern you, as well as your right to be informed about the safeguards pursuant to Article 46 of the GDPR in case of onward transfer of your data to third countries.

Right to rectification

You have the right, in accordance with Art. 16 DSGVO, to request at any time the immediate rectification of any inaccurate personal data concerning you and/or the completion of your incomplete data.

Right to deletion

In accordance with Art. 17 DSGVO, you have the right to request the deletion of your personal data if one of the following reasons applies:

Your personal data is no longer necessary for the purposes for which it was collected or otherwise processed;

You revoke your consent on which the processing was based pursuant to Art. 6 (1) (a) or Art. 9 (2) (a) DSGVO and there is no other legal basis for the processing;

You object to the processing pursuant to Art. 21 (1) DSGVO and there are no overriding legitimate grounds for the processing; or You object to the processing pursuant to Art. 21 (2) DSGVO;

The personal data have been processed unlawfully;

The deletion of the personal data is necessary for compliance with a legal obligation under Union law or the law of the Member State to which we are subject;

The personal data was collected in relation to information society services offered pursuant to Article 8(1) of the GDPR;

However, this right does not exist insofar as the processing is necessary:

For the exercise of the right to freedom of expression and information;

for compliance with a legal obligation which requires processing under Union or Member State law to which we are subject, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;

for reasons of public interest in the area of public health pursuant to Art. 9(2)(h) and (i) and Art. 9(3) DSGVO;

for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes pursuant to Art. 89(1) DSGVO, insofar as the data subject right is likely to render impossible or seriously prejudice the achievement of the purposes of such processing; or for the assertion, exercise or defense of legal claims.

If we have made your personal data public and we are obliged to erase it in accordance with the above, we shall take reasonable steps, including technical measures, to inform data controllers processing the personal data that you, as the data subject, have requested that they erase all links to your personal data or copies or replications of such personal data, taking into account the available technology and the cost of implementation.